Cancellations
ICONIC SALON & BLOW DRY SALON CANCELLATIONS TERMS & CONDITIONS
CANCELLATION, LATE & NO-SHOW POLICY
Same Day Cancellation: Appointments that are canceled with less than 24 hrs notice, 50% of the service amount will have to be satisfied prior to booking any future appointments.
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Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
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No- Shows: If we do not receive a call or text to cancel an appointment, it is considered a No show, 100% of the service fee will have to be satisfied prior to booking any future appointments.
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Late arrivals: Appointments are booked according to the time needed for the requested service. If you are more than 15 mins late and cannot be seen by the service provider on the same day, all attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and applicable fees will be applied.
Please understand when a no-Show /Late Cancellation occurs, it takes substantial blocks of time that impact our stylist and our guest. We understand that sometimes things unforeseen happen, we try to respect our service operators' time as much as we respect yours.
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Thank You,
Iconic Salon & Blow Dry
Keratin Treatments & Specialty Color Services
All Keratin treatment services will require a consultation and a credit card on file at the time of booking the appointment. A Keratin service cancellation received less than 48 hours in advance will be charged 50% of the full-service price to the credit card on file. No-shows will be charged 100% of the full-service price to the credit card on file.
*Due to the time needed to perform complex color services and treatments ( in most cases requiring 2 hours or more) for example color corrections, fashion colors, Baylayage, double process color, and Keratin Smoothing Treatments. Consultation and a credit card on file at the time of booking the appointment will be required. Cancellation received less than 48 hours in advance will be charged 50% of the full-service price to the credit card on file. No-shows will be charged 100% of the full-service price to the credit card on file.
Children and minors under the age of fifteen will not be permitted in the salon unattended for their safety.
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Guest Satisfaction: In the event that you are not satisfied with your service, we ask you to please contact us and schedule another opportunity to address and resolve your service concerns within 3 days of your service visit. *We do not offer refunds for any hair services. *A redo must be validated and evaluated by the manager and All guarantees will be determined by the stylist. *Full service price applies after 15 days of service. *Iconic Salon & Blow Dry and Staff will not be liable nor redo hair color that has been done outside of our salon. *Due to the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.
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For Your Protection: The unexpected happens. We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories. Please keep all valuables with you during your appointment or in your vehicle.
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Privacy Policy: Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on our website.
Any personal information collected from you to process orders will not be used for any other purpose and never be shared.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. In the unlikely event any of the personal information you supply us online is misused, you may redress these issues by contacting us directly at 803-973-0177 or email iconicsalonsc@gmail.com
We guarantee our service. We take the utmost care with your hair by using the finest products available. Our highly trained team is committed to excellence, giving professional advice and services. To maintain your results, how you take care of your hair is important. Unfortunately, We're unable to guarantee lasting results if you swim, take medication, or use shampoos/conditioners outside the recommendations of your Iconic professional.
Please contact us if a challenge occurs with your hair within 3 days from the date of your service. We do not provide redo's if you change your mind or if the advised maintenance prescribed by your Iconic Beauty Professional is not followed. Sorry, no refunds on services. Prices may vary due to time, product, and complexity.