ICONIC SALON & BLOW DRY SALON Chemical Service Policy

 

Smoothing Treatments & Specialty Color Services

 

All smoothing treatment services will require a consultation and a credit card on file at the time of booking the appointment. A smoothing service cancellation received less than 48 hours in advance will be charged 50% of the full-service price to the credit card on file. No-shows will be charged 100% of the full-service price to the credit card on file.

*Due to the time needed to perform complex color services and treatments ( in most cases requiring 2 hours or more) for example color corrections, fashion colors, Balayage, double process color, and Smoothing Treatments.   Consultation and a credit card on file at the time of booking the appointment will be required. Cancellation received less than 48 hours in advance will be charged 50% of the full-service price to the credit card on file. No-shows will be charged 100% of the full-service price to the credit card on file.

 

Children and minors under the age of fifteen will not be permitted in the salon unattended for their safety.

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Guest Satisfaction: In the event that you are not satisfied with your service, we ask you to please contact us and schedule another opportunity to address and resolve your service concerns within 3 days of your service visit.

*We do not offer refunds for any hair services. *A redo must be validated and evaluated by the manager and All guarantees will be determined by the stylist. *Full service price applies after 15 days of service. *Iconic Salon & Blow Dry and Staff will not be liable nor redo hair color that has been done outside of our salon. *Due to the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.

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For Your Protection: The unexpected happens. We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories. Please keep all valuables with you during your appointment or in your vehicle.

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We take the utmost care with your hair by using the finest products available. Our highly trained team is committed to excellence, giving professional advice and services. To maintain your results, how you take care of your hair is important. Unfortunately, We're unable to guarantee lasting results if you swim, take medication, high humidity, precipitation or use shampoos/conditioners outside the recommendations of your Iconic professional.

 

Please contact us if a challenge occurs with your hair within 3 days from the date of your service.  We do not provide redo's if you change your mind or if the advised maintenance prescribed by your Iconic Beauty Professional is not followed. Sorry, no refunds on services. Prices may vary due to time, product, and complexity.